Privacy Policy

Effective Date: 10/23/2024

At Skinova Medical Spa, located at 43 W 33rd St, #400, New York, NY 10001, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use and share that information, and the steps we take to protect it. By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at [email protected] or (212) 339-3993.

1. Introduction

At Skinova Medical Spa (“we,” “our,” or “us”), we understand that your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, use our services, or engage with us in any capacity. We are committed to maintaining the highest standards of transparency, confidentiality, and security with respect to your personal information.

2. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes made to this Privacy Policy will be posted on this page, and the “Effective Date” at the top will be updated. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

3. What Type of Information Do We Collect?

We may collect the following types of personal information from you when you visit our website, book an appointment, or use our services:

• Personal Identification Information: Name, address, phone number, email address, and other contact information.
• Health and Medical Information: Details related to your health, medical history, or treatment preferences when required for the services we offer.
• Payment Information: Credit card numbers, billing addresses, and related details necessary to process payments for our services.
• Device and Usage Information: Information related to your interaction with our website, such as IP address, browser type, and pages visited. This data is collected through cookies and similar technologies (see “Cookies and Similar Technology” below).

4. How Do We Use the Information We Collect?

The personal information we collect is used for the following purposes:

• Providing Services: To schedule and manage appointments, deliver personalized treatments, and ensure high-quality service tailored to your needs.
• Payment Processing: To facilitate payments for services rendered, including verifying credit card information and handling billing.
• Communication: To send you confirmations, reminders, and updates regarding your appointments or services. We may also contact you with promotional offers, newsletters, or important policy changes, but only if you have opted in to receive such communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.
• Improvement of Services: To improve the functionality of our website, analyze customer interactions, and enhance your experience with Skinova Medical Spa.

5. With Whom Do We Share the Information We Collect?

We value your trust and are committed to keeping your personal information confidential. We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared with:

• Service Providers: Third-party service providers who assist us in running our business, such as payment processors or email marketing services, but only for the purpose of providing services to you.
• Legal and Regulatory Authorities: When required by law, we may share your personal information to comply with legal obligations, government requests, or court orders.
• Healthcare Professionals: In certain cases, we may share your health information with other medical professionals involved in your care, but only with your explicit consent.

6. Cookies and Similar Technology

Our website uses cookies and similar tracking technologies to collect device and usage information. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

• Enhance user experience by remembering your preferences and past interactions.
• Analyze website traffic to improve our services and offerings.
• Customize marketing and promotional efforts based on your browsing behavior.

You have the option to disable cookies in your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. How We Manage Your Cookies

You can manage or disable cookies by adjusting your browser settings. Each browser is different, so refer to your browser’s help menu to learn the proper way to modify your cookie preferences. Please note that disabling cookies may affect the functionality of our website.

8. SMS Opt-In Consent

If you choose to provide your phone number to receive SMS communications from Skinova Medical Spa, we require your explicit opt-in consent. The opt-in is voluntary, and you must check an unchecked box next to a message such as:

“By checking this box, I agree to receive SMS communication from Skinova Medical Spa according to the [Privacy Policy](link to policy).”

This opt-in applies only to text messages, not calls, emails, or other forms of communication. You may opt out at any time by replying “STOP” to any text message you receive from us.

Important: Your SMS consent and phone number will never be shared with third parties for any reason, including marketing purposes.

9. How Do We Protect Your Information?

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Controls: Only authorized personnel are allowed access to your personal information, and they are bound by strict confidentiality agreements.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

10. Your Rights

You have certain rights regarding the personal information we collect and use, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request corrections to inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal requirements.
• Opt-Out: You may opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at [email protected] or call (212) 339-3993.

11. Who Can You Contact for More Information?

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Skinova Medical Spa
43 W 33rd St, #400,
New York, NY 10001
Phone: (212) 339-3993
Email: [email protected]

We are committed to maintaining the confidentiality and security of your personal information. Thank you for trusting Skinova Medical Spa with your privacy.